FAQs

You do not have to be a member to use our services. For booking, simply call us, book online on our website or use our app.

Our current prices are per car not per person.

We do not provide baby car seats. Please bring your own if you want to travel with children that require a child seat.

After arriving at the address/location given upon booking, the driver will initiate a call to locate the customer if the waiting time exceeds three minutes.

For airport bookings, in the case of an early flight arrival, customers are kindly asked to wait until the driver arrives at the time that was arranged upon booking.

When flights are delayed, our drivers are instructed to wait for a maximum of 30 minutes. After which, a new booking will be required.

The driver will meet you at the address/location given to us upon booking.

Yes.

Yes.

Yes. Call 01424 904747

A booking confirmation email will be sent upon successfully completing the booking order form. If you do not receive the confirmation please check your email spam folder, and if it isn’t in there please call us.

At your own convenience, feel free to contact us at any time to arrange your booking.

Cancellations are allowed. Please call the office if a cancellation is required.

We offer a full refund for any cancellation if paid by credit card.

However, please allow plenty of time as you may be charged a cancellation fee if you cancel a trip after you are matched with a driver. These fees pay our driver-partners for the time and effort they spend getting to your location.

Gratuity is not included in the price.

To all students and key workers, a discount of 10% per booking will be offered. Student/key workers’ ID will have to be shown to the driver.

Yes.

Yes, for both your and our drivers’ protection.